Policies

Derma Medical strongly opposes any acts of inequality and discrimination based on age, gender ethnicity, disability or religion. As such Derma medical has a policy for all candidates that the delivery or training and assessment is based solely on professional background, entry requirements and standardised assessments of the clinical procedures examined. Equally, staff appointment at Derma Medical follows the same protocols, whereby, employment is determined according to meeting set requirements and having the relevant credentials and criteria in order to carry out the relevant duties.

Derma Medical respects candidates and staff from all religious or non-religious backgrounds, ethnicities and beliefs. Derma Medical has a zero-tolerance policy for victimisation, bullying or harassment and disciplinary action may be taken should any of these factors of the equality policy be breached.

All Derma Medical staff will be made aware of the equality protocol and will be briefed prior to each stage 2 or 3 assessment. Candidates will also be made aware of this upon delegate recruitment. Directors and supervisors will receive training on issues of equality and diversity upon appointment and employment practices and procedures will be reviewed regularly to ensure fairness to all staff and candidates alike.

Any member of staff or candidate who feels that this protocol has been breached, or that aspects of inequality or discrimination has occurred has two routes to raise their concerns:

1) Informally –
This route would be direct via the assessor/examiner either in person or via e-mail to the Educational Director.

2) Formally –
Formal complaints/appeals must be submitted in writing via the complaints procedure through our appeals protocol to the Managing Director.

Derma Medical has set policies for ensuring health and safety of all staff, candidates and treated cosmetic models. All staff, candidates, and patients are informed of Health and Safety matters prior to the course stages. The training premises at Derma Medical undergo regular health and safety inspection checks ensuring a safe workplace for training purposes.

Fire exits are clearly marked and equipment (including first aid boxes) provided in the event of a fire/accident. A fire warning alarm is sounded with clear instructions to evacuate should such an event occur. Access to emergency services is available should a situation occur that cannot be managed at Derma Medical’s training facility.

Prior to any stage of training or assessment, examiners and clinic coordinators carry out checks on equipment that will be used. Syringes and chemicals that are used during training are inspected to make sure these are in-date and stored at the appropriate temperatures prior to reconstitution. Injecting equipment and needles are appropriately stored and disposed of after use in the sharps-bins provided. Sterile cleaning wipes and gloves are provided for hygiene purposes. These aspects, plus hand hygiene form part of the standardised assessment prior to carrying out treatments and will be inspected by the training supervisors.

Violence is not tolerated at the training premises. 24-hour security is provided and relevant action will be taken if violent acts towards staff or candidates occur. If candidates partake in violence or any form of abuse towards each other or staff members, disciplinary action may be taken which could affect their award of credit.

Health and safety protocols are the responsibility of all staff involved in the running of the training stages and will be reviewed annually for quality assurance purposes.

Derma Medical recognises the latest recommendations which outline the qualification requirements for delivery of nonsurgical cosmetic interventions. As such Derma Medical’s entry criteria for training have been adjusted to enable training of certain health care professionals that meet these requirements. The purpose of these training requirements, upheld by Derma Medical is to equip our candidates with the level of skill, knowledge, and experience to be able to carry out nonsurgical cosmetic injectable treatments confidently and independently to a high standard that ensures patient safety.

Derma Medical’s cosmetic training courses are suitable for the following healthcare professionals qualified in the following medical backgrounds:

– Medicine
– Dentistry
– Nursing

Candidates who meet the above criteria will be eligible for completion of training in the delivery of nonsurgical cosmetic injectable anti-wrinkle and dermal filler treatments. However, Derma Medical recognises that some of the above candidates may lack the ability to prescribe independently. As such, these candidates, in accordance with their professional registration, must only practice under the clinical oversight of a Medical, Dental, Nursing, professional who has independent prescribing rights. Derma Medical will ask for evidence of professional membership and independent prescribing rights prior to enrolment of training.

Derma Medical strongly opposes any acts of inequality and discrimination based on age, gender ethnicity, disability or religion. As such Derma medical has a policy for all candidates that the delivery of training and assessment is based solely on professional background, entry requirements and standardized assessments of the clinical procedures examined. Equally, staff appointment at Derma Medical follows the same protocols, whereby, employment is determined according to meeting set requirements and having the relevant credentials and criteria to carry out relevant duties as required according to the job role.

Derma Medical respects candidates and staff from all religious or non-religious backgrounds, ethnicities and beliefs. Derma Medical has a zero-tolerance policy for victimisation, bullying or harassment and disciplinary action may be taken should any of these factors of the equality policy be breached.

Statement of Purpose

To ensure that assessment procedure is open, fair and free from bias and to the required standard – and that no disadvantage or advantage is accrued to any group of learners or individuals.

Diversity and Equality
We are committed to ensuring that there are no artificial barriers to entry or delivery of qualifications and that qualifications are:

• available to everyone who can achieve the required standard
• free from barriers which restrict access and progression
• free from overt or covert discriminatory practices
• able to accommodate reasonable adjustments of individuals
• free from any restrictions that are not legally required

We are committed to Diversity and Equality and our policy is to ensure that no person involved or associated with the organisation receives less favourable treatment on the grounds of their:
• Age
• Being or becoming a transsexual person
• Being married or in a civil partnership
• Being pregnant or on maternity leave
• Disability
• Race including colour, nationality, ethnic or national origin
• Religion, belief or lack of religion/belief
• Sex
• Sexual orientation
• or any other identifiable discriminatory cause

We will comply fully with the letter and spirit of all laws and directives in relation to diversity and equality. This includes, but is in no way limited to:

• The Equality Act 2010 that now encompasses:
o The Equal Pay Act 1970
o The Sex Discrimination Act 1975
o The Race Relations Act 1976
o The Disability Discrimination Act 1995
o The Employment Equality ( Religion or Belief ) Regulations 2003
o The Employment Equality ( Sexual Orientation ) Regulations 2003
o The Employment Equality ( Age ) Regulations 2006
o The Equality Act 2010 Part 2
o The Equality Act ( Sexual Orientation) Regulations 2007
o The Gender Recognition Act 2004
o The Sex Discrimination Act (Amendment) Regulations 2008

All Derma Medical staff will be made aware of the equality protocol and will be briefed prior to each stage 2 or 3 assessment. Candidates will also be made aware of this upon delegate recruitment. Directors and supervisors will receive training on issues of equality and diversity upon appointment and employment practices and procedures will be reviewed regularly to ensure fairness to all staff and candidates alike.

Any member of staff or candidate who feels that this protocol has been breached, or that aspects of inequality or discrimination has occurred has two routes to raise their concerns:
1) Informally –
This route would be direct via the assessor/examiner either in person or via e-mail to the Educational Director.
2) Formally –
Formal complaints/appeals must be submitted in writing via the complaints procedure through our appeals protocol to the Managing Director.

Statement of purpose

• To promote an environment that is safe, where staff and learners treat each other with mutual respect and develop good relationships built on trust.
• To raise the awareness of all staff, teaching and non-teaching, of the need to safeguard young people and vulnerable adults and of their rights and responsibilities in identifying and reporting possible cases of abuse.
• To provide a systematic means of supporting young people and vulnerable adults known or thought to be at risk of harm.
• To ensure that appropriate risk assessments are undertaken by IQ Centre’s and other managers to ensure that learners are safeguarded.
• To ensure that relevant information about a young person or vulnerable adult at risk of harm is disseminated to appropriate staff within the centre on a ‘need to know’ basis.
• To ensure that all staff who have access to young people or vulnerable adults have been checked for their suitability.

Definitions

For the purposes of the Child and Vulnerable Adult Protection Policy

• a ‘young person’ means any person under the age of 18 (i.e. those who have not yet reached their 18th birthday).
• a ‘vulnerable adult’ means any person “who is or may be in need of community care services by reason of mental or other disability, age or illness; and who is or may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation because of mental or other disability, age or illness.”
• ‘Staff’ means all employees, full-time and part-time, and all agency, contract and volunteer staff working for IQ group of companies. Key Safeguarding Principles The needs of the young person are paramount and underpin all child protection work and resolve any conflict of interests
• All young people have the right to be safeguarded from harm and exploitation
• IQ Centres have a responsibility to provide a safe environment and minimise risks of harm to young people’s welfare
• Centre staff have a responsibility to identify young people who are suffering or likely to suffer significant harm and take appropriate action with the aim of making sure they are kept safe.
• Responsibility for protection of young people must be shared because young people are safeguarded only when all relevant agencies and individuals accept responsibility and co-operate with one another
• Statements about or allegations of abuse or neglect made by young people must be taken seriously

Responsibility for Child and Vulnerable Adult Protection

All IQ centre’s must ensure that they have the relevant DBS (Disclosure & Barring Service) checks in place for all front line trainers and personnel who come into contact with young adults under the age of 18. IQ Ltd will need to see evidence of these checks as part of the quality assurance process.

The nominated Director, Ann Marie Gillett, will be responsible for the implementation of the child and vulnerable adult protection policy and procedures. IQ Ltd will in addition have a Safeguarding and Protection team who will deputise for the Director and will also lead on the implementation of this policy in the areas of the company for which they have responsibility. The Safeguarding and Protection Team will include:

• Dr Sanah Qasem (Clinical and Educational director) and Annemarie Gillett (Managing Director)

All staff are expected to contact one of the Safeguarding and Protection Team for advice, when necessary or to make referrals.

All staff will familiarise themselves with this policy as part of their induction and will be noted on each individuals training record. Refresher training will be provided to all employees to update on legislation changes.

Confidentiality, Reporting and Disclosure

We recognise the need to comply with relevant legislation and guidance in relation to data protection and confidentiality.

We also recognises that, where there are concerns about abuse or safeguarding, data sharing with appropriate agencies may be necessary even when it is contrary to the wishes of an individual.

The following will assist with making informed decisions about sharing data:

• Staff know that they cannot promise confidentiality in all cases as they may have to pass on information to other professionals to keep the young person or vulnerable adult safe.
• Staff will only share relevant confidential information, i.e. when disclosing information without consent the member of staff limits the extent of the disclosure to that which is absolutely necessary to protect the young person or vulnerable adult.
• Referrals to other agencies such as Children’s Social Care should be made with the young person’s agreement where practicable. However, it may not be practicable to seek their agreement where, for example, seeking permission might place them or another person at risk of serious harm or where they are not mentally competent to give their agreement.
• Disclosure of information can take place without consent in cases where this is justifiable in the overriding public interest – e.g. to protect the young person from significant harm.
• In the context of child protection the welfare of the young person outweighs the family’s right to privacy.
• Vulnerable adults may choose to remain at risk in dangerous situations. Professional staff may find they have no statutory powers in cases where the adult is judged to have sufficient capacity to make his or her own choices and refuses the help which staff feel is needed and where public interest considerations do not apply.

Record Keeping

An accurate record should be made whenever there is a concern about a child or vulnerable adult in terms of risk of harm or safeguarding.

The record should include:

i) Personal details of the child or vulnerable adult.

ii) The nature of the concern.

iii) The source(s) of information about the concern.

iv) Any advice given.

v) Whether confidentiality has been discussed with the child or vulnerable adult.

vi) Names of staff with whom discussed

vii) Details of action taken or any referral to an external agency

viii) Date and signature of the person making the record The government website can provide guidance and assistance on all safeguarding issues if not listed below: https://www.gov.uk/government/publications/safeguarding-policy-protecting-vulnerable-adults

Some Definitions of Abuse

a) Physical abuse this may take many forms e.g. hitting, shaking or poisoning a young person or vulnerable adult. It may also be caused when a parent or carer feigns the symptoms of, or deliberately causes, ill health to a young person or vulnerable adult.

b) Emotional abuse this is the persistent emotional ill treatment of a young person or vulnerable adult such as to cause severe and persistent effects on their emotional development.  Some level of emotional abuse is involved in most types of ill treatment of young people or vulnerable adults, though emotional abuse may occur alone.

c) Sexual abuse this involves forcing or enticing a young person or vulnerable adult to take part in sexual activities.   This may include non-contact activities such as looking at, or in the production of pornographic materials, watching sexual activities or encouraging young people or vulnerable adults to behave in sexually inappropriate ways.

d) Neglect involves the persistent failure to meet a young person’s or vulnerable adult’s basic physical and/or psychological needs, likely to result in the serious impairment of their health and development.  This may involve failure to ensure access to appropriate medical care or treatment.  It may also include neglect of basic emotional needs.

The Context of Abuse

e) Family Circumstances: Domestic Violence

i) Where there is domestic violence the implications for the vulnerable adult or young person at college and for younger children in the household must be considered.  Young people from families with a history of domestic violence often have behavioural difficulties, absenteeism, ill health, bullying, and drug and alcohol misuse.

f) Drug/alcohol abusing parents

i) There is an increased risk of violence in families where this occurs.  A young person at College may have to take on responsibilities for younger children in the family.

g) Forced Marriages

i) Forced marriage is an entirely separate issue from arranged marriage.  Forced marriage is a human rights abuse and falls within the Crown. Prosecution Service definition of domestic violence.  Young people at risk of a forced marriage are usually experiencing physical and/or emotional abuse at home.

h) Mental Health Issues

i) Self-harming and suicidal behaviour

ii) Self-harm, suicide threats and gestures by a young person or vulnerable adult must always be taken seriously and may be indicative of a serious mental or emotional disturbance.  The possibility that selfharm, including a serious eating disorder has been caused or triggered by any form or abuse or chronic neglect should not be overlooked.

i) Abuse by peer group: bullying, racism and abuse

i) Bullying is a common form of deliberately hurtful behaviour, usually repeated over a period of time, when it is difficult for the victims to defend themselves.

ii) It can take many forms, but the three main types are physical (e.g. hitting); verbal (e.g. threats); and emotional (e.g. isolating the individual).

iii) It may involve physical, sexual or emotional abuse including homophobic, sexual, racial or religious harassment, or behaviour which is offensive to those with learning or physical disabilities.

iv) Severe harm may be caused to young people and vulnerable adults by the abusive and bullying behaviour of their peers.  The damage inflicted by bullying is often underestimated and can cause considerable distress.  In extreme cases it can cause significant harm, including self-harm.

• We are registered with the Information Commissioner’s Office (ICO) and abide by Data Protection Legislation.
• We will put in place technical, organisational and security measures are in place to prevent unauthorised access to or loss and / or destruction of information, and report any breaches to the relevant party.
• Before we process your data, we will obtain written consent from you that it will be processed in accordance with our data protection notice.
• You can request copies of your personal data by asking for a Subject Access Request. We charge £10, in accordance with statutory guidelines.

Record Retention

• We will retain sufficient assessment and verification records to allow for review of assessment over time.
• The following documents are retained for a period of at least 3 years:
• Learner application records (prior learning)
• Record of achievement / tracking documents
• Assessment plans, action plans, and feedback reports
• Audio / video recordings of assessments
• Investigation and interview records
• Internal quality verification sampling plans, records and feedback reports
• Staff recruitment, DBS and competency records (NB: Time requirements may vary depending on the regulator’s requirements, any variation will be noted in specific qualification specifications and those take precedence)

Data Protection Notice

We, Derma Medical, are required to comply with the provisions of the General Data Protection Regulation (‘GDPR’) in relation to how we handle any personal data which we obtain from you. Any personal information gathered will only be used in the context of your studies with us. We may also collect sensitive personal data relating to you but only with your explicit consent in advance.

We may process all the information we obtain from you to enable us to fulfill our contractual obligations to you.

We may also request further information from third parties or shall disclose your details to other selected third parties, such as IQ, their regulators or industry bodies. In disclosing your personal details to us, you agree that we may process and in particular may disclose your personal data:

• As required by law to any third parties

This website is operated by Derma Medical

Telephone: +44 (0)20 3873 7610
Email: training@dermamedical.net.au
Address: Derma Medical, Creative Media Centre, 45 Robertson Street, Hastings, TN34 1HL, United Kingdom

The following information details our privacy policy.

Your Personal Information

In running and maintaining our website, we may collect information provided voluntarily by you, e.g. when you complete a contact form, providing your name, email, telephone number, and other information.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for a box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to ‘Derma Medical, Creative Media Centre, 45 Robertson Street, Hastings, TN34 1HL, United Kingdom’ or emailing training@dermamedical.net.au.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you tell us that you wish this to happen.

You may request details of personal information, which we hold about you under the General Data Protection Regulation. A small fee will be payable. If you would like a copy of the information held on you please write to Derma Medical at the address above.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

We do not store credit card details nor do we share customer details with any 3rd parties.

Use of Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Google Analytics

Derma Medical use Google Analytics in order to learn more about our website visitors’ interaction with our website, including Google Analytics

Demographics and Interest Reporting. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.

Via cookies, we may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site. Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https://support.google.com/analytics/answer/181881?hl=en.

Facebook Remarketing

This website uses Facebook remarketing service to advertise to previous visitors to our site in the form of an advertisement on Facebook. Third-party vendors, including Facebook, use cookies to serve ads based on someone’s past visits to the Derma Medical website. Of course, any data collected will be used in accordance with our own privacy policy, as well as Facebook privacy policies.

You can opt-out of remarketing by visiting this link: https://www.facebook.com/ads/website_custom_audiences/

Cookies and online advertising

To learn more about our third-party ad-serving partner, cookies, and how to opt out of customised Google Display Network ads or adjust your settings, please visit Google Ads Preferences Manager to adjust your settings. You can also opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page. To find out more about how Google uses any data it collects please visit http://www.google.com/policies/technologies/ads/.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We are committed to minimizing the environmental impact of our operations through the adoption of sustainable practices and continual improvement in environmental performance. We aim to develop a sustainable business that is financially viable, environmentally sustainable and socially equitable.

In order to achieve this, we will:

1. Ensure we comply with legislation, regulations and codes of practice on environmental matters relevant to our operations

2. Be conscious of the environment beyond our immediate operations and take steps to prevent pollution and minimise environmental harm and nuisance through:

a. Minimising our business travel and focusing on greener travel where possible

b. Reducing the consumption of resources such as paper and plastic

c. Minimising the volume of waste generated and maximise reuse, recycling and energy recovery from waste

3. Monitor and continually improve our environmental performance through :

a. Reassessing changing technology, business requirements and best environmental practices

4. Develop sustainable supply chains by using wherever appropriate suppliers that have environmental standards compatible with our own.